Refund policy

Returns & refunds

We want you to be happy with your order. This policy sits alongside your statutory rights, which it does not affect.

Changed your mind

You can cancel your order for any reason within 14 days of delivery. Email us at whyteserviceslimited@gmail.com, then return the goods within 14 days of telling us.

• Items must be unused and in their original, undamaged, unopened packaging. Air conditioning units contain refrigerant and must be stored and carried upright; a damaged box puts the equipment at risk.
• If the box or unit is damaged, or the unit has been unpacked beyond what is needed to inspect it, we will reduce your refund to reflect the loss in value.
• Installed units cannot be returned as new. Once a unit is fitted and connected to pipework it can no longer be resold, so its value is normally lost in full.
• You pay the cost of returning the goods. Units go back on a pallet, which typically costs around £70. We can arrange collection and deduct the cost from your refund.

We refund within 14 days of receiving the goods back, to your original payment method, including the original delivery charge on full cancellations.

Damaged on delivery

Please check your delivery before signing. If the box is damaged, sign for it as “damaged” and tell us within 48 hours with photos. We will arrange a replacement or refund.

Faulty goods

If something is faulty, contact us and we will put it right. Every unit carries the manufacturer’s warranty, and your rights under the Consumer Rights Act 2015 apply. Warranty claims may need proof the unit was installed and commissioned by an F-Gas certified engineer.

Supply and fit

Our supply-and-fit service is available in the South East of England only. If you have booked installation, you can cancel within 14 days of booking. If you asked us to start work within that period, we will charge for any work already done.